refund policy
When you can get your money back, and how to ask.
version 1 · effective · support@pissware.lol
1. how billing works
Every plan is a one-time purchase. We never bill you automatically and there is nothing to cancel: you only pay when, and if, you choose to buy more time. Buying again while you still have time adds the new time on top of what is left.
- - 1 month: $50
- - 3 months: $145
- - 6 months: $270
- - 9 months: $400
- - 12 months: $500
- - lifetime: $2000
2. when you can get a refund
You can get a full refund for a purchase if both of these are true:
- - you ask within 24 hours of the purchase, and
- - the client has not been run on your account since the purchase.
We check the second part from our own records: client sign-ins, and when your licence was bound to a machine and last seen. If the client has signed in on your account since you paid, the purchase is not refundable.
Otherwise purchases are not refundable, except where the law requires a refund.
3. suspensions and chargebacks
If your account is suspended for breaking the terms of service, the time left on it is not refunded.
If you file a chargeback or a payment dispute with your bank instead of contacting us first, we will suspend the account.
4. deleting your account, or the service ending
Deleting your account ends its access. Time left on it is not refunded.
A lifetime plan lasts for as long as PissClient runs the service. If we shut the service down we will give at least 30 days' notice on the site and in chat, and time not used by then, lifetime plans included, is not refunded.
5. how to ask
Write to support@pissware.lol or open a support ticket, from the account the purchase was made on, and say which purchase it is. A refund goes back to the card or payment method you paid with, through Stripe; how long it takes to show up depends on your bank. The time it bought is removed from your account.